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Career Path
The roles above are the most common next steps in our users’ career paths.
Use the + button and watch the ‘branches grow’. It adds another level of potential career steps based on the most common paths taken by Jobtrees’ users.
Use the + button and watch the ‘branches grow’. It adds another level of potential career steps based on the most common paths taken by Jobtrees’ users.
Read insights on these paths here
customer service manager
account executive
customer service representative
project manager
account manager
customer service representative
sales engineer
account executive
account manager
senior customer service manager
The roles below are the most common previous steps in our users’ career paths.
Use the + button and watch the ‘roots grow’. It adds another level of potential previous career steps based on the most common paths taken by Jobtrees’ users.
Use the + button and watch the ‘roots grow’. It adds another level of potential previous career steps based on the most common paths taken by Jobtrees’ users.
Read insights on these paths here
What the Jobtree shows you about the career path
What is the career path for a
The most common careers after Customer Service Manager are Account Executive, Customer Service Representative and Project Manager based on actual career paths reported to Jobtrees. Customer Service Manager, the most common step after Customer Service Manager, is of similar seniority which is common to see in career paths. People will often move between jobs and roles at the same level as they explore new types and gain experience for more senior roles. While Customer Service Manager is the most common there is no specific path from Customer Service Manager that is an overwhelmingly common path. Another characteristic of the Customer Service Manager career path is that experience within the same job family as this role isn't common and as a result likely not necessary. This shows there are many potential career paths from Customer Service Manager so building a skillset that matches with your next targeted role is likely more important than your previous title. While Account Executive isn't from the same job family as Customer Service Manager, Customer Service, there are common paths within the same discipline shown by Account Executive also being a common career path to Customer Service Manager. If you are looking for more potential career paths to Customer Service Manager, you should also consider Sales Manager, Team Lead and Business Owner as they commonly lead to Customer Service Manager as well.
How can I become a
The most common career steps to get to Customer Service Manager are Customer Service Representative, Sales Engineer and Account Executive based on actual career paths reported to Jobtrees. Customer Service Representative, the most common step before Customer Service Manager, is a more senior role which is common to see in career paths. This is a natural and common career progression as titles aren't synonymous across companies so a higher title doesn't always mean higher pay and larger scope. Focus more on the scope of the next role than title progression in building a path to Customer Service Manager. While Customer Service Representative is the most common, there is no specific role leading to Customer Service Manager that is an overwhelmingly common path. Another characteristic of the Customer Service Manager career path is that experience within the same job family as this role isn't common and as a result likely not necessary. This shows there are many potential paths to becoming a Customer Service Manager so focusing on translatable skills is likely more important than a specific role. While Customer Service Representative isn't from the same job family as Customer Service Manager, Customer Service, it can help to have direct experience in this discipline shown by Sales Engineer also being a common career path to Customer Service Manager. If you are looking for more potential career paths to Customer Service Manager, you should also consider Project Manager, Postmaster and Business Development Manager as they commonly lead to Customer Service Manager as well.
What should I know about the career path
Career paths aren't linear with people often returning to a prior role which is what you see with Customer Service Representative being on the path to and from Customer Service Manager. This is common when people move to companies of different sizes or choose to return to a function they fit well with. Customer Service Manager is part of the Customer Service job family which has a variety of unique role within that discipline. Choosing to pursue a role within this family likely will mean that you will need to look outside of your discipline to find new roles and so should focus on related skills as part of that search. Other common titles that have similar job requirements and career paths as Customer Service Manager are Customer Experience Manager, Customer Success Manager, Customer Support Manager, Manager, Customer Service, Manager, Customer Success.