Desktop Support Analyst Job Description

The Desktop Support Analyst assits the manager and user administrators to coordinate desktop support activities. Their role is to resolve user issues on system hardware and software problems, and develop and test system modifications and enhancements. Their responsibilities are to resolve end-user help requests through telephone and email, determine, research and resolve file and print server support problems, handle preventive maintenance, maintain hardware and software inventories through standard asset management systems and procedures, communicate to senior support on issues that need to be escalated, monitor and track incidents to resolve, document internal and external consumption of...