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Desk Manager Job Description

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Overview

desk manager
11
The number of occurrences in our database.
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A Desk Manager contributes to improving customer support by actively responding to queries and handling complaints. Their role is to follow up with customers to identify areas of improvement, establish best practices throughout the entire technical support process, and set specific customer service standards. Their responsibilities are to provide customer feedback to the appropriate internal teams, develop daily, weekly and monthly reports on the help desk team’s productivity, recruit, train and support help desk representatives and technicians, manage the help desk team, and evaluate its performance.

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Jobs
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indeedImg
Avg Pay: $86K
Jobs: 0
glassdoor
Avg Pay: $69K
Jobs: 42,344

Quick Facts about this role from the Jobtrees career database

See how many years Desk Manager's are in their job, how much they make, how long it took to get there and how available this job is in terms of open positions.

3.2 years
$78K
The average years of experience in the workforce prior to having this role
6.57 years
Mid
The average number of roles it took our users to get to this one
5
633 out of 4016

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Education you need to become a Desk Manager

These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Desk Manager

There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.

  • Bachelor Of Science (b.sc.) In Kinesiology - Exercise Science
    The number of occurrences matches with Desk Manager in our database.
    Avg. Duration:48 monthsAvg. Fees:$28,709Type:Mostly full timeView more on Studyportals
  • Bachelor Of Science (b.sc.) In Hospitality Management
    The number of occurrences matches with Desk Manager in our database.
    Avg. Duration:47 monthsAvg. Fees:$25,411Type:Mostly full timeView more on Studyportals
  • Associate Degree In Business Administration
    The number of occurrences matches with Desk Manager in our database.
    Avg. Duration:18 monthsAvg. Fees:$15,161Type:Mostly full timeView more on Studyportals
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Career Paths for Desk Manager

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Jobs to start your career in becoming a Desk Manager

These are the most common roles Jobtrees users had to start their career that eventually lead them to Desk Manager. If you’re looking to get into this career these are jobs to consider to get your start. We’ve included below some current open job postings that match those roles. Click to search for more.