Customer Service Supervisor Job Description

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Overview

customer service supervisor
74
The number of occurrences in our database.

The Customer Service Supervisor trains and mentors employees on how to deliver the best customer service possible. Their role is finding solutions to customers problems while communicating over phone, email or chat, and hiring, training and terminating service agents. Their responsibilities are to provide scripts to read from during phone calls, handle events that are escalated by agents, resolve complaints and order issues, ask customers to provide feedback on agents and customer services, approve requests for refunds to customers, oversee the exchange and return of products, analyze data and statistics, and produce reports on overall customer satisfaction.

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Steps to take to start your career as a Customer Service Supervisor and other jobs like it

  • Mastering the skills of communication, leadership, problem-solving, time management and empathy will help you not only with the customers you help, but the team you will lead in your future role.
  • Network with professionals in the customer service field by attending industry events and joining relevant professional associations. Seek an experienced customer service professional as a mentor to aid your development.
  • Consider starting as a customer service representative. This entry-level position will provide you with valuable hands-on experience in dealing with customers and understanding the workings of a customer service department.
  • It's not usually a strict requirement but having a bachelor's degree is advantageous for future career growth. At least consider taking courses in business management, customer service, communication, and leadership to grow your knowledge base.
Hear from someone who’s had the job or one like it
"Do you enjoy helping people resolve issues? A job in customer service may be for you. This customer service manager shares why she loves working in this field. Whether it's the flexibility of working remotely or being able to use your great leadership skills, being a customer service manager might be the path for you. "
Career Video Transcript
Examples of Current Open Customer Service Supervisor Positions
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  • Top Cities for Customer Service Supervisor
    • indeedImg
    Avg Pay: $46K
    Jobs: 2,495
    glassdoor
    Avg Pay: $50K
    Jobs: 113,216

    Education you need to become a Customer Service Supervisor

    These are the most common degrees or certificates earned by Jobtrees users prior to becoming a Customer Service Supervisor

    There may be other required degrees or certifications needed for this job. The below info shows you the most commonly desired education level from employers when hiring for this job.

    • Associate Degree in Business Administration
      The number of occurrences matches with Customer Service Supervisor in our database.
      Avg. Duration:18 monthsAvg. Fees:$15,161Type:Mostly full timeView more on Studyportals
    • Bachelor of Arts (b.a.) in English
      The number of occurrences matches with Customer Service Supervisor in our database.
      Avg. Duration:48 monthsAvg. Fees:$34,429Type:Mostly full timeView more on Studyportals
    • Bachelor of Arts (b.a.) in General Studies
      The number of occurrences matches with Customer Service Supervisor in our database.
      Avg. Duration:45 monthsAvg. Fees:$23,007Type:Mostly full timeView more on Studyportals
    • Bachelor of Arts (b.a.) in Economics
      The number of occurrences matches with Customer Service Supervisor in our database.
      Avg. Duration:48 monthsAvg. Fees:$34,442Type:Mostly full timeView more on Studyportals
    • Bachelor of Science (b.sc.) in Kinesiology - Exercise Science
      The number of occurrences matches with Customer Service Supervisor in our database.
      Avg. Duration:48 monthsAvg. Fees:$28,709Type:Mostly full timeView more on Studyportals
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    Annual Pay Estimate for Customer Service Supervisor and Other Important Info

    See how many years Customer Service Supervisor's are in their job, how much they make, how long it took to get there and how available this job is in terms of open positions.

    4.7 years
    $48K
    The average years of experience in the workforce prior to having this role
    3.40 years
    Mid
    The average number of roles it took our users to get to this one
    3
    263 out of 4000

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    Career Paths for Customer Service Supervisor

    Find data driven insights on the path to get to this role and where it can lead

    Jobs to start your career in becoming a Customer Service Supervisor

    These are the most common roles Jobtrees users had to start their career that eventually lead them to Customer Service Supervisor. If you’re looking to get into this career these are jobs to consider to get your start. We’ve included below some current open job postings that match those roles. Click to search for more.