A Customer Service Coordinator oversees the processes between the customer and sales representatives during the sale. Their role is answering queries through different media modes in an accurate and timely manner to ensure the customer is satisfied, and help with product purchasing and fulfillment activities. Their responsibilities are to handle phone calls regarding the return of a product, product samples, sales promotions and referrals, analyze and try to improve the quality of customer service in order to fulfill the company's goals, call customers in case of a contract cancellation to understand the reason, and offer corrective measures to customer complaints.
I really really feel that customer service and member success is such a vital part of the backbone of companies and when those teams are successful you see entire companies thrive.
I support a team that is supporting our members which means I'm still getting to do like the member success thing but my members are my team so my goal is to ensure that my team is happy and feel supported so that they can turn around and make sure our members feel happy and supported
One of the wonderful things about customer service is it really can be done anywhere. If you have a computer and you have internet connection you can support people and I really really love that flexibility not just for me but for my team.
Being amazing at customer service is absolutely paramount to being successful in this role and that's not enough. You have to really really be passionate about the people behind what you're doing whether those are customers or it's your team or it's folks within the rest of the organization.
As the manager it's your job to match your managerial style to what they need and that may mean you manage in two, three, twelve, fifteen different managerial styles but that's going to help number one create the best work experience for your team and number two that's going to make everything just run a little bit smoother.