The Retail Associate assists customers with making merchandise purchases in a retail store.  Their role is to possess knowledge about merchandise within their assigned department, and perform actions like scanning and bagging items, totaling the bill, collecting payment, and issuing a receipt.  Their responsibilities are to restock items when a display is low, keep operations flowing, pick up trash, put discarded items back in the correct place, and ensure the facilities are clean and orderly.

retail associate

A Fulfillment Specialist is responsible for all aspects of order fulfillment, from coordinating inventory with suppliers to ensuring timely delivery. They work closely with customers, sales teams and other departments to ensure orders are processed accurately and on time. The role involves managing customer inquiries, processing returns/exchanges/refunds, tracking shipments, troubleshooting any issues that arise during the fulfillment process and providing excellent customer service throughout the entire process. Fulfillment Specialists must be organized and able to juggle multiple tasks at once while paying close attention to detail. Knowledge of logistics software such as ShipStation or Freightquote is also a plus.

fulfillment specialist

The Merchandise Intern works to gain merchandising experience by assisting with the creation and implementation of various merchandise promotions, and helping with visual merchandising campaigns.  Their role is to assist with the filing and creation of purchase orders for new and existing merchandise items.  Their responsibilities are to maintain and fulfill online retail store and online purchases, help generate ideas for merchandise and promotions, and assist with general operations of the retail department.

merchandise intern

The Courtesy Clerk enhances the customer experience in stores. Their role is to package items that have been purcahsed by customers and assist customers in transporting the items to their vehicle.  Their responsibilities are keeping the store and surrounding areas clean and tidy, assisting customers and cashiers to verify prices, retrieving shopping carts from surrounding areas, greeting and thanking customers in a friendly, professional manner, returning unwanted items to correct shelf positions, arranging products on shelves, replenishing check stand supplies such as shopping bags, emptying trash receptacles, and cleaning spills.

courtesy clerk

A Cashier operates scanners, scales, cash registers, and other electronics, balances the cash register, and accepts payments for goods.  Their role is ensuring all prices and quantities are accurate, generating reports for credit and debit sales, and processing refunds and exchanges.  Their responsibilities are assisting customers by answering questions, helping customers locate items, resolving complaints, following all store procedures, bagging or wrapping purchases to ensure safe transport, and maintaining a clean workspace.

cashier

The Floor Staff provides overall support to the wait staff in a restaurant or cafeteria.  Their role is to clean dirty tableware, set tables, and assist the wait staff in delivering food to clients.  Their responsibilities are serving complimentary snacks to patrons upon their arrival, assisting patrons in locating suitable dining tables, tableware and condiments, setting tables with clean linen and napkins, ensuring that the server stations are adequately stocked with tableware, condiments and napkins, performing clean up duties like sweeping, mopping, vacuuming floors, and polishing counters and fixtures, answering patron's questions regarding meal ingredients and preparation, and notifying the manager of low or depleted restaurant supplies.

floor staff

A Store Clerk assists customers in a retail setting by handling sales transactions, restocking merchandise, maintaining a clean and organized store environment, and answering product-related inquiries. They provide friendly and efficient customer service, process payments, and may help with inventory management. This role requires attention to detail, strong interpersonal skills, and the ability to work in a fast-paced environment.

store clerk

A Store Associate serves customers to find products that match their budgets or satisfy their needs.  Their role is to assist customers with product selection, cross sell items, take inventory, replenish shelves, and handle customer complaints.  Their responsibilities are to welcome customers, answer questions regarding goods or services sold, maintain a clean and organized storefront, monitor store displays and keep all areas stocked, make managers aware of items that have sold out, handle the monetary transaction of customers making purchases, assist in the stocking and organizing of the stockroom, help customers in the fitting rooms, and properly process returns.

store associate

The Shop Assistant performs tasks in the operation of a brick-and-mortar retail store.  Their role is intracting with clients, receiving, processing and organizing shipments and deliveries, restocking depleted or low items, and keeping the sales floor organized.  Their responsibilities are assisting customers in locating desired items, informing customers of promotions, addressing client complaints, and processing customer payments.

shop assistant

A Stock Clerk is responsible for receiving, organizing, and maintaining inventory in a store or warehouse. They stock shelves, label products, monitor inventory levels, and ensure products are properly displayed. They may also assist with unloading shipments and keeping storage areas clean and organized. This role requires attention to detail, physical stamina, and the ability to work efficiently to maintain a well-stocked and organized inventory.

stock clerk

A Retail Management Intern works to gain additonal knowledge and skills related to retail management.  Their role is to assist the retail manager, and help with researching new products, vendors and strategies.  Their responsibilities are contacting new vendors, following up with retail stores, managing orders and payments, designing contests or promotions, and assisting with stocking, inventory and store layout changes.

retail management intern

A Floor Supervisor oversees the day-to-day direction and operation of a store.  Their role is delegating tasks to employees, performing opening and closing operations, and ensuring each customer or patron has an excellent experience.  Their responsibilities are to inspect guest areas for cleanliness and deploy custodial staff as needed, monitor the amount of revenue generated by the establishment daily, create reports based on key performance indicators and present it to their managers, collaborate with their manager during the hiring process, and train new hires on company policy.

floor supervisor

A Shop Supervisor manages a team of employees for a business.  Their role is setting goals for performance and deadlines, monitoring worker productivity, and providing constructive feedback and training.  Their responsibilities are to review complaints and resolve issues, maintain activity and personnel records, prepare and submit performance reports, hire and train new workers, ensure adherence to legal and company policies and procedures, and undertake disciplinary actions if necessary.

shop supervisor

A Head Cashier is responsible for managing the daily operations of a retail store’s cash register. This includes processing customer transactions, reconciling receipts, and providing excellent customer service. The Head Cashier also supervises other cashiers and ensures that all policies and procedures are followed. They must be able to identify problems quickly and take corrective action when necessary. Additionally, they often assist with training new hires on proper cash handling techniques and point-of-sale system use. Finally, this position may require them to open or close the store at times as well as perform other duties such as stocking shelves or cleaning registers depending on the type of business they work in.

head cashier

A Merchandise Planner is responsible for developing, implementing and managing a merchandise plan that aligns with the overall strategy of the business. They are responsible for forecasting sales and inventory levels, analyzing trends to determine stock needs, negotiating terms with vendors, monitoring vendor performance and ensuring product quality. Additionally, they will ensure that all products meet customer requirements in terms of assortment, pricing and delivery times. A successful Merchandise Planner must possess excellent analytical skills as well as strong communication skills to effectively collaborate across departments within an organization.

merchandise planner

A Merchandise Coordinator monitors stock supply inventories, and predicts customer demand.  Their role is assisting with merchandise handling, packing and pricing, moving stock from the storage area to the store, and monitoring the availability of stock on the store floor.  Their responsibilities are liaising with suppliers on product pricing, promotions, special orders, buy-backs and damages, supervising purchasing activities, product returns, and exchanges, maintaining stock records, keeping stock orders within budget, and designing and setting up enticing product and promotion displays.

merchandise coordinator

The Visual Merchandiser researches lifestyle, demographics, and design trends to create a visual merchandising strategy.  Their role is to change displays to promote new product launches and reflect festive or seasonal themes, and oversee the production and staff on arranging the displays.  Their responsibilities are to liaise with suppliers and source elements, monitor costs and work within a budget, come up with, revise and present design ideas with assistant merchandisers, and identify key messages.

visual merchandiser

The Floor Manager oversees the day-to-day direction and operation of a store to ensure that it follows company policy.  Their role is to make sure that the store is profitable and meeting sales goals. Their responsibilities are to control and order stock, forcast future sales, analyze trends, manage, hire, train and review staff, resolve customer complaints, and possess market awareness of competitor activities.

floor manager

A Store Manager supervises the daily operations of a store, making sure it runs smoothly and effectively.  Their role is motivating the sales teams, creating business strategies, developing promotional material, and training new staff.  Their responsibilities are to deliver excellent service to ensure high levels of customer satisfaction, create business plans to attract new customers, expand store traffic, and enhance profitability, supervise new staff, respond to customer complaints and concerns in a professional manner, ensure store compliance with health and safety regulations, prepare detailed reports on buying trends, customer requirements, and profits, undertake store administration duties, monitor inventory levels, and order new items.

store manager

The Showroom Manager oversees the layout of products on the sales floor.  Their role is arranging stock in a manner that is visually appealing and allows ease of movement, studying the features of all products, and training staff in effective sales and communication strategies.  Their responsibilities are boosting company sales, supervising the use of test models to prevent damage, negotiating prices and payment plans, and closing and documenting sales.

showroom manager

A Retail Manager oversees the store, and makes constant contact with customers and staff.  Their role is ensuring their staff gives the best customer service, and monitoring the financial performance of the store.  Their responsibilities are supervising and appraising staff, managing budgets, overseeing pricing and stock control, maintaining statistical and financial records, dealing with customer queries and complaints, maximizing profitability and setting sales targets, ensuring compliance with health and safety legislation, preparing promotional materials and displays, and liaising with the head office.

retail manager

The Assistant Store Manager helps customers by training staff, and purchasing and displaying products.  Their role is to assist with supervising daily operations, train store workers, and review and revise orientation products and sales training materials.  Their responsibilities are to evaluate the competition by visiting other stores, purchase inventory by examining emerging products, promote sales by demonstrating merchandise and providing samples, attract customers by originating display ideas, help customers by answering questions, and prepare sales and customer relations reports by analyzing and categorizing sales information.

assistant store manager

The Merchandising Manager oversees the planning and implementation of merchandising strategies.  Their role is  interpreting sales reports, and providing guidance on how to improve figures and customer engagement.  Their responsibilities are collaborating with the marketing department to brainstorm new projects, campaigns and business ideas, identifying trends, monitoring supply and demand, preparing annual and quarterly budgets, and negotiating the costs of inventory for multiple stores.

merchandising manager

The Shop Manager supervises the daily operations of a store, making sure it runs smoothly and effectively.  Their role is motivating sales teams, creating business strategies, developing promotional material, and training new staff.  Their responsibilities are to deliver excellent service to ensure high levels of customer satisfaction, expand store traffic and enhance profitability, hire, train and oversee new staff, ensure store compliance with health and safety regulations, prepare detailed reports on buying trends, customer requirements, and profits, monitor inventory levels and order new items, and respond to customer complaints and concerns in a professional manner.

shop manager

The Merchandise Manager oversees the planning and implementation of merchandising strategies.  Their role is  interpreting sales reports, and providing guidance on how to improve figures and customer engagement.  Their responsibilities are collaborating with the marketing department to brainstorm new projects, campaigns and business ideas, identifying trends, monitoring supply and demand, preparing annual and quarterly budgets, and negotiating the costs of inventory for multiple stores.

merchandise manager

A Visual Merchandising Manager develops and implements visual merchandising strategies for all marketed items.  Their role is to analyze trade requirement and design strategies with the help of new visual ideas, prepare innovative strategies for displays, evaluate all retail information, and identify risks and prepare appropriate strategies to promote sales.  Their responsibilities are to participate in various trade shows and live events, organize training workshops for visual merchandising, develop presentations to increase sales through visual impact, and analyze zone set up requirements.

visual merchandising manager

A Merchandiser helps companies with product sales by ensuring they have the correct products in the right quantities.  Their role is to analyze sales figures, consumer reactions, and store trends to anticipate merchandise requirements and plan merchandise ranges.  Their responsibilities are to build constructive customer relationships, collaborate with channel partners to build pipelines and close deals, produce layout plans for markets, maximize client interest and sales levels by displaying products appropriately,  and improve merchandising strategies that balance client expectations and the company’s objectives.

merchandiser

The Store Director is involved in managing all areas of the store's business and development, including financial planning.  Their role is communicating with both suppliers and customers, ensuring reasonable prices for goods and fulfillment of the sales plan.  Their responsibilities are to check the readiness of the store to open and function, verify documentation for the delivery of goods, monitor inventory and turnover in all categories of products, and ensure development of product inventory based on consumer demand research.

Store Clerk - Retail Job Title Hierarchy

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